The Importance of Open Communication with Keith Bryan

    Communication is KEY in any relationship, and during any real estate transaction, it’s vital. Unfortunately, not every Realtor holds themselves to the same standards we do. In this video, Keith Bryan explains exactly what you can expect from him in terms of communication before, during, and after you buy or sell a home with him.


    One of the biggest complaints I hear about real estate agents is that they fail to communicate. Now, it actually ranks at one of the top three complaints from home buyers, home sellers, and even those expired listings. So let’s put an end to all that nonsense and let’s take a look at all the ways my team and I are going to communicate with you when you choose to work with us.

    So for starters, what is your preferred method of communication? Is it the phone call? Is it text, social media? Is it email? Wait, are you thinking fax machine? Nah, just kidding, I don’t even know what that is. And how often do you want to be called? Would you like a phone call daily? Every other day? Once a week? You let us know and we’ll make sure we’ll communicate with you your preferred method and on your preferred interval.

    So in real estate, there’s going to be a lot of contracts, and my job is to communicate to you all the ins and outs, the bold print, the fine print, and the 20-plus pages of contracts, disclosures during the course of purchasing a home. We want to make sure that we both communicate and are on the same page so that we can get you the best deal possible. In addition to hearing from me, you’re also going to hear from our listing manager, our transaction coordinator, from our escrow officer, our lender, and title officer, so you’re going to be inundated with phone calls, email, texts, all on your preference of communication.

    So you ask, how am I going to communicate with you? Great question. So for example, when holding open houses, at the end of the day, I’m going to follow up with you, the home owner, with a full feedback report of the feedback from the guests that have come through, and they’re going to talk about the pros, the cons, the price, the remodels, all of that at the end of the day so that you know exactly what we’re doing with regard to getting your home sold.

    Now, I hear that’s kind of the biggest complaint I hear from a lot of home sellers is that their agents just aren’t following up with them after the open house, for example. But we’re going to for sure follow up not only with you, the home seller, but also the guests that come through the following day and just seeing where they’re at after giving some thought and consideration to purchasing your home.

    I’m not your average one-and-done agent, I’m your friend for life. I’ll be calling you quarterly and inviting you to our friends and family events, and they’re pretty spectacular. I’m going to be calling you on your birthday, wishing you a happy birthday, on your house anniversary, and then periodically just calling and asking you out to lunch. So let’s talk, give me a call. Keith Bryan, 760-456-9471.

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